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Frank Eliason, the creator of the ComcastCares twitter account, is a literal customer service pioneer. At a time when customer service on Twitter wasn’t a thought, Frank started engaging customers on his own, fixing problems and changing public perception for the entire organization. Frank discusses why great customer service is so elusive but how anyone can easily turn the ship around. He also discusses the two things that will catapult any average company into a creative service powerhouse.

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Justin Brady is a nationally recognized pro communicator. Provide your contact info and he will send tactics on press coverage, search rank, content strategy, and interviews from A-list communicators.

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