February 12, 2020

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Robbie Kellman Baxter explains the membership economy comes with a major increase in responsibility. Also included in this show, Justin explains the talent war is stupid, and asks should if internships should be paid.

 

 

Show Notes & Resources

Below is the full list and breakdown of all sources from this show.

Robbie Kellman Baxter

Robbie Kellman Baxter first wrote The Membership Economy and her new book, The Forever Transaction came out in April. She is a bestselling author, and consultant with more than 20 years of experience working with some impressive companies like Netflix, Consumer Reports and LinkedIn alongside nearly 100 other organizations. She taught me we are now living in the membership economy, but it’s not all rainbows and pixie dust for companies collecting monthly fees.

I still distinctly remember when Adobe transitioned their creative cloud software to subscription only. I was angry and a lot of users online were just as angry, but we were in the minority and the subscription model won out. They weren’t the first company to make this transition, and they won’t be the last.

When you hand over your credit card and consent to monthly charges, you also open yourself up for a serious breach of trust if you mess up. Instead of costing you a single sale, it could permanently cost you a relationship. Baxter explains her veritable blueprint for success in the new membership economy for organizations of any size.

In the podcast, she explains when you should or should not transition your company to the membership economy—and when you should give out free stuff.

• Order Robbie Kellman Baxter’s new book, The Forever Transaction >
• Go to Robbie Kellman Baxter’s official website here >

Paid VS Unpaid Internship

• Liz Wessel’s poorly researched piece about internships favoring the wealthy in The Hill.

The Talent War

• Harvard Business Review article about the fake talent war and The World Economic Forum citing boss’s talent fears.
• Here’s the article about HR not thinking the dude that wrote his own job description was a good fit. HR is broken.
• 77% of employees say they are on their own for professional development.
• 79% of employees quit because they aren’t appreciated.

More Sources

• The Smithsonian says we read more than we watch movies citing Gallup

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